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AI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner. Despite the potential savings and efficiency, AI customer service has seen limited adoption. AdvertisementGen Z hates talking on the phone, so companies like the $9.7 billion buy-now, pay-later giant Affirm are betting big on AI-powered chatbots. AI customer service hasn't been a panacea for all businesses, though. People tricked and hacked a car dealership's customer service AI in December, and in January, a UK mail service's bot swore at a customer.
Persons: , Max Levchin, We've, Levchin, chatbots, that's, Deb Cupp, Mihir Shukla, hasn't Organizations: Gartner, Service, PayPal, Tech, Microsoft Locations: Davos
For the 27th straight year, some of the brightest minds from across the business world descended on Beverly Hills in early May to attend the Milken Institute Global Conference. But while speculation stole headlines, Milken speakers spent much of their time fixated on the state of the US economy. But despite continued concerns about stagflation, Milken speakers overwhelmingly expressed confidence about economic growth at a May 6 session called "Global Markets at Inflection." "The economy is still extremely strong, consumers are still doing really well, businesses are still doing really well," Scharf said. Though far from perfect, the US is still the best place to investDespite the $34.7 trillion anvil hanging over the economy, Milken speakers widely agreed that the US is still the best place to invest and operate a company.
Persons: Elon Musk, he's, Milken, Wells, Franklin Templeton, Gerard Baker, Andre Esteves, Jenny Johnson, Charlie Scharf, Scharf, we've, it's, you've, hasn't, Sam, Joshua Friedman, Anne Walsh, Friedman, Esteves, they've, Johnson, " Scharf, Wells Fargo Organizations: Milken Institute Global, SpaceX, Business, Milken, The, Consumers, Starbucks, Canyon Partners, Investors, Guggenheim Investments, Milken Institute Global Conference, US Locations: Beverly Hills, Wells Fargo, Brazil, McDonald's, Washington
Microsoft has developed a secret AI model exclusively for US spy agencies, Bloomberg reported. It's part of a broader effort by intelligence agencies to use AI for more efficient data handling. AdvertisementMicrosoft created a secret AI model for US spy agencies that is not connected to the internet. It is yet to be tested and accredited by the intelligence agencies. Intelligence agencies have long wanted to use AI to handle data more efficiently.
Persons: , William Chappell, Chappell, Dennis J, Gleeson, Jr, Sheetal Patel, CIA didn't Organizations: Microsoft, Bloomberg, Service, CIA, Transnational, Technology Mission Center, Intelligence, of National Intelligence, AIM Initiative, Business
The summer travel season starts in just a few weeks, but if you are looking for software that goes beyond simply booking flights and hotels, you’re in luck. Search engines enhanced by artificial intelligence can help with your research and outline full itineraries. Travel AgentGeneral-purpose A.I.-powered search tools and chatbots like Google’s Gemini spin up a list of things to do on your vacation when asked, but A.I. bots that are fine-tuned for travel queries are often more comprehensive. These bots scout destinations, plan itineraries, search for accommodations and flights, map out road trips and do more — grabbing a lot of information at once and saving you all that time-consuming web trawling.
BEIJING — ChatGPT-like artificial intelligence is speeding up research and bringing humanoid robots closer to reality in China, home to many of the world's factories. What's changed with the emergence of OpenAI's ChatGPT chatbot is the ability of AI to better understand and generate content in a human-like way. While the U.S.-based tech is not officially available in China, local companies such as Baidu have released similar chatbots and AI models. In robotics, the development of generative AI can help machines with understanding and perceiving their environment, said Li Zhang, chief operating officer of Shenzhen-based LimX Dynamics. "It has accelerated our entire research and development cycle," he said.
Persons: What's, Li Zhang, Li Organizations: BEIJING, Baidu, Dynamics, CNBC Locations: China, U.S, Shenzhen
Many AI adult influencers have turned to OnlyFans competitor Fanvue to monetize their content. MySentient has been investing in creating "sentient" AI chatbots based on people that range from adult creators like Amouranth to Jesus. Elaina St James has used different AI tools to generate images of herself in different contexts and outfits. To create these characters, they use a variety of AI tools, including Unstable Diffusion, an AI image generator that focuses on NSFW content. Others see the power of AI but also the issues it could create for the adult industry as a whole.
Persons: Riley Reid, Ana Levy, Isla Moon, Jada Sparks, Fanvue, it's, OnlyFans, Fortune, Riley Reid's Clona, immortalize, Riley, MySentient, Amouranth, Jesus, Reese Leysen, Leysen, We've, Robert Weiss, that's, she'd, James, Elaina, James Level, , Eva AI, MyClub.ai, Eva, MyClub, Jessica Moore, Elaina St James, St James, Zoe Fox, Aika Kittie, Margot Robbie, Influencer Sophie Annaston, she's, Sophie Annaston, who's, It's, Charles Lyle Organizations: Business, MyClub, AVN, Media Locations: Philippines, India, Pakistan, Canada, Spanish, Fanvue, Lipa
Max is the first AI contestant on "The Circle" — he's literally a chatbot. Max is pretty boring, but having an AI in the game turned it into a robot witch hunt. But bringing an AI player into the mix reflects some of the future online trials we're likely to face — and some that are already happening. Netflix"The Circle's" AI player is Max, a chatbot masquerading as a 26-year-old veterinary intern from Wisconsin who describes himself as an "animal whisperer with a knack for making bad pottery, no cap." AdvertisementMaybe the funniest part about Max is that they gave him his own apartment, complete with throw pillows of his human face.
Persons: Max, , Asimov, Lauren doesn't, He's, Griffin James, who's, Pippa, Steffi, Stephanie, Hill, OpenAI, Alistair Barr, Katie Notopoulos, I'm, Myles Organizations: Service, Netflix, Washington Post Locations: British, Wisconsin
The AI engineer bailed on his friends, who had traveled from the East Coast to the Seattle area. watch nowThis is the dark underbelly of the generative AI gold rush. Last year marked the beginning of the generative AI boom, following the debut of OpenAI's ChatGPT near the end of 2022. Justin Sullivan | Getty ImagesAn AI engineer at Microsoft said the company is engaged in an "AI rat race." The Microsoft AI engineer said a lot of tasks are about "trying to create AI hype" with no practical use.
Persons: Sebastien Bozon, Jensen Huang, Tech's, Amy Hood, Mark Zuckerberg, Zuckerberg, Andy Jassy, Jassy, they're, Eric Gu, , Gu, Satya Nadella, Sam Altman, Justin Sullivan, there's, Morry, Kolman, doesn't, Sundar Pichai, Bard, There's, That's, beholden, Ayodele Odubela, ", it’s, Adam Selipsky, Anthropic, Dario Amodei, Noah Berger, Odubela, Gemini Organizations: Google, Apple, Facebook, Microsoft, AFP, Getty, Amazon, CNBC, Big Tech, Nvidia, Google . Engineers, Tech, Vision, Cloud Next, Web, Amazon Web Locations: Mulhouse, France, East Coast, Seattle, ChatGPT, San Francisco, Vegas, Las Vegas, German
The generative artificial intelligence startup is the company behind Claude, one of the chatbots that, like OpenAI's ChatGPT and Google 's Gemini, has exploded in popularity in the past year. Anthropic's first iOS app is free for users across all plans and also available starting Wednesday. In a release Wednesday, Anthropic confirmed that other current clients using Claude include Pfizer, Asana, Zoom, Perplexity AI, Bridgewater Associates and more currently. Now, it's one of the hottest AI startups, with a product that directly competes with ChatGPT in both the enterprise and consumer worlds. Anthropic's stance on the military use of Claude is similar to OpenAI's updated policy.
Persons: Anthropic's, Claude, Amodei, Anthropic, Daniela Amodei, it's, Opus, OpenAI's, Asana, It's, Moby Dick, Harry Potter, OpenAI Organizations: CNBC, Google, Team, Pfizer, Asana, Bridgewater Associates, ChatGPT
Eight daily newspapers owned by Alden Global Capital sued OpenAI and Microsoft on Tuesday, accusing the tech companies of illegally using news articles to power their A.I. All are owned by MediaNews Group or Tribune Publishing, subsidiaries of Alden, the country’s second-largest newspaper operator. In the complaint, the publications accuse OpenAI and Microsoft of using millions of copyrighted articles without permission to train and feed their generative A.I. products, including ChatGPT and Microsoft Copilot. This, it said, reduced the need for readers to pay subscriptions to support local newspapers and deprived the publishers of revenue both from subscriptions and from licensing their content elsewhere.
Persons: OpenAI, Paul, Paul Pioneer Press — Organizations: Alden Global Capital, Microsoft, New York Daily News, The Chicago Tribune, The Orlando Sentinel, The Sun Sentinel, San Jose Mercury News, The Denver Post, Orange County Register, Paul Pioneer Press, U.S . Southern, of, MediaNews Group, Tribune Publishing Locations: Florida, Orange, U.S, of New York, Alden
Since mid-March, the financial pressure on several signature artificial intelligence start-ups has taken a toll. Inflection AI, which raised $1.5 billion but made almost no money, has folded its original business. Stability AI has laid off employees and parted ways with its chief executive. And Anthropic has raced to close the roughly $1.8 billion gap between its modest sales and enormous expenses. “You can already see the writing on the wall,” said Ali Ghodsi, chief executive of Databricks, a data warehouse and analysis company that works with A.I.
Persons: Anthropic, , Ali Ghodsi Organizations: Google, Microsoft, Meta, A.I Locations: Silicon Valley
AI is making managers nervous
  + stars: | 2024-04-28 | by ( Aaron Mok | ) www.businessinsider.com   time to read: +3 min
Read previewManagers are worried that using powerful generative AI tools like OpenAI's ChatGPT in the workplace might cut their salaries. Of those surveyed, 48% of managers reported that AI tools are a "threat to their pay" and will "fuel wage declines" across the country in 2024. In early March, Cognition unveiled Devin, the 'first AI software engineer' the startup claims could fix bugs and train AI models. Sixty-two percent of managers surveyed, according to Beautiful.ai, said their employees feel like AI could eventually put them out of their jobs. "There's no doubt that the implementation of AI tools has employees questioning their value to a company," according to the survey.
Persons: , Devin, Beautiful.ai, didn't Organizations: Service, Business
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailDr. Scott Gottlieb on the AI drug revolution, bird flu cattle outbreak latestFormer FDA Commissioner Dr. Scott Gottlieb joins 'Squawk Box' to discuss news of Moderna's partnership with OpenAI to expand its employees access to AI chatbots, impact of the AI drug revolution, Dr. Gottlieb's venture into AI, latest developments on the bird flu cattle outbreak, and more.
Persons: Scott Gottlieb, OpenAI Organizations: FDA
In the next few years, Zuckerberg sees three ways AI can become a "massive business" for Meta. Related storiesHe sees "several ways" generative AI can make money, and laid out three specific paths to this becoming "a massive business" for Meta. Ads appearing in "AI interactions"Another way generative AI could make money for Meta is by "introducing ads or paid content into AI interactions," Zuckerberg said. AdvertisementSelling access to AI modelsA third distinct way Meta may make money from AI is by selling access to models as they get larger. "Enabling people to pay to use bigger AI models and access more compute," as Zuckerberg put it on Wednesday.
Persons: Mark Zuckerberg, Zuckerberg, , we're, Meta Organizations: Meta, Service
Meta introduced its AI-powered chatbot Meta AI across its social media and messaging platforms. The prompt "ask Meta AI anything" shows up whenever you click on the search bar in Instagram and Facebook. But despite being available on the app, Meta AI isn't automatically connected to your social media accounts or personal information. Unlike other chatbots that you can use at your own will, you can't get rid of Meta AI. And on WhatsApp and Messenger, users can just ignore the Meta AI chats since they're not available in the search bar.
Persons: Meta, , Mark Zuckerberg, Zuckerberg, Ana Altchek Organizations: Gemini, Service, Facebook, Apple, Meta Locations: Instagram
Executives looking to boost their own profiles have for years paid freelancers to ghostwrite their LinkedIn posts. Now big PR firms are getting into the game, and LinkedIn profile management is going mainstream. Business Insider spoke to 14 PR firms that said more companies are asking for LinkedIn writing and strategy services for their leaders. Zappa said he does not offer specific rates for LinkedIn posts and instead includes LinkedIn in broader content contracts. However, he estimated that PR firms solely focused on LinkedIn ghostwriting could charge companies $5,000 a month for three to five LinkedIn posts.
Persons: Erin Ledbetter, Weber Shandwick, Ogilvy, Contessa Kellogg, Winters, resharing, There's, Lana McGilvray, Katie Burcham Glasshoff, execs, Chris Harihar, Dan Allocca, Joe Zappa, Zappa, Nicola Dodd, Laura Franklin, Franklin, Kim Metcalfe, Zeno Group's, , upend ghostwriting, William Dobinson, Farrer Kane, Greg Swan, Lewis Goldberg, Claude Organizations: Business, Zeno, LinkedIn, Weber, Purpose, The Washington Post, BCW, Crenshaw Communications, Sharp Pen Media, Ogilvy UK, ghostwriting, London, Finn Partners, KCSA Strategic Communications Locations: Ketchum, gatekeepers, Midwest
In the last few days, you may have noticed something new inside Meta’s apps, including Instagram, Messenger and WhatsApp: an artificially intelligent chatbot. This is Meta’s response to OpenAI’s ChatGPT, the chatbot that upended the tech industry in 2022, and similar bots including Google’s Gemini and Microsoft’s Bing AI. The Meta bot’s image generator also competes with A.I. Unlike other chatbots and image generators, Meta’s A.I. assistant is a free tool baked into apps that billions of people use every day, making it the most aggressive push yet from a big tech company to bring this flavor of artificial intelligence — known as generative A.I.
Persons: , OpenAI’s ChatGPT, Bing, A.I, Organizations: corgi, Meta Locations: New York, San Francisco
Baidu's newly announced AI tools allow people with no coding knowledge to create generative AI-powered chatbots for specific functions, which can then be integrated in a website, Baidu search engine results or other online portals. watch nowThe basic Baidu tools are generally available to try for free, up until a certain usage limit, similar to some of Google's cloud and AI functions. Baidu this week also announced three new versions of its Ernie AI model — called "Speed," "Lite" and "Tiny" — that coders can selectively access, based on the complexity of the task. In a demonstration hall, Baidu business departments showed off how the AI tools could be integrated with virtual people doing livestreams, or directing search engine traffic to an AI-based interactive buying guide. Also on display was a humanoid robot developed by Shenzhen-based UBTech Robotics that used Baidu's Ernie AI model for understanding commands and reading written words.
Persons: Robin Li, Ernie bot, OpenAI, Ernie, Bo Du, Baidu, Buysmart.AI, Andy Qiu, That's, Qiu Organizations: Bloomberg, Getty Images, Baidu, CNBC, WestSummit Capital Management, Robotics Locations: Shenzhen, China, Getty Images SHENZHEN, Weibo, U.S
It's not just you: Reddit is taking over Google
  + stars: | 2024-04-17 | by ( Hugh Langley | ) www.businessinsider.com   time to read: +11 min
In February, Google and Reddit announced a blockbuster deal that would let Google train its AI models on Reddit content. Google said the deal, reportedly worth $60 million, would "facilitate more content-forward displays of Reddit information," leading to some speculation that Google promised Reddit better visibility in exchange for the valuable training data. Per Sistrix data, Reddit is now as visible in top Google Search results as Instagram. Google CEO Sundar Pichai on stage at Google IO 2023 JOSH EDELSON/GETTYGoogle's Reddit deal and its endorsement of Reddit content in Search show how much it sees Reddit as a crucial part of the future of search. AdvertisementYouTube already has heaps of videos offering advice on hijacking Reddit to rise to the top of Google Search.
Persons: , Semrush, Reddit, It's, Steve Paine, Paine, we've, Danny Sullivan, Prabhakar Raghavan, Sundar Pichai, JOSH EDELSON, Aleyda Solis, Orainti, Glen Allsopp, Solis, Lily Ray, Ray, Perplexity, Steve Huffman Greg Doherty, Sistrix's Paine, Natalie Slater Organizations: Service, Google, Business, Sistrix, YouTube, Amazon, LinkedIn, Getty Locations: SEOs, Reddit, TikTok
Men interact with a Baidu AI robot near the company logo at its headquarters in Beijing, China April 23, 2021. Florence Lo | ReutersSHENZHEN — Baidu CEO Robin Li said Tuesday the company's ChatGPT-like Ernie bot has exceeded 200 million users. Li, who is also co-founder and chairman of Baidu, was delivering an opening speech titled "Everyone is a Developer" at Baidu's AI Create conference. Smartphone companies Samsung and Honor have integrated Ernie's AI capabilities with certain mobile devices. Li said in February that Baidu's AI chip reserve "enables us to continue enhancing Ernie for the next one or two years."
Persons: Florence Lo, Robin Li, Ernie, Li, Joe Tsai Organizations: Baidu, Reuters SHENZHEN, Samsung, Norges Bank Investment Management Locations: Beijing, China
A.I. Has a Measurement Problem
  + stars: | 2024-04-15 | by ( Kevin Roose | ) www.nytimes.com   time to read: +1 min
There’s a problem with leading artificial intelligence tools like ChatGPT, Gemini and Claude: We don’t really know how smart they are. That’s because, unlike companies that make cars or drugs or baby formula, A.I. There’s no Good Housekeeping seal for A.I. models to assess how good they are at, say, math or logical reasoning, many experts have doubts about how reliable those tests really are. But I’ve become convinced that a lack of good measurement and evaluation for A.I.
Persons: Claude, There’s, we’re, I’ve Locations: A.I
On Wednesday, the Association for Computing Machinery, the world’s largest society of computing professionals, announced that this year’s Turing Award will go to Avi Wigderson, an Israeli-born mathematician and theoretical computer scientist who specializes in randomness. Often called the Nobel Prize of computing, the Turing Award comes with a $1 million prize. The award is named for Alan Turing, the British mathematician who helped create the foundations for modern computing in the mid-20th century. Other recent winners include Ed Catmull and Pat Hanrahan, who helped create the computer-generated imagery, or C.G.I., that drives modern movies and television, and the A.I. researchers Geoffrey Hinton, Yann LeCun and Yoshua Bengio, who nurtured the techniques that gave rise to chatbots like ChatGPT.
Persons: Turing, Avi Wigderson, Alan Turing, Ed Catmull, Pat Hanrahan, Geoffrey Hinton, Yann LeCun, Yoshua Bengio Organizations: Association for Computing Machinery Locations: Israeli, British
If you need more time for your taxes, there's a quick, free way to file a federal tax extension online, according to experts. Luckily, filing for a federal tax extension "takes minutes," according to Tommy Lucas, a certified financial planner and enrolled agent at Moisand Fitzgerald Tamayo in Orlando, Florida. But you have through that due date to file an extension, which pushes the deadline by six months to Oct. 15. Some taxpayers already have a federal extension due to natural disaster declarations. Without the extension, your balance triggers the failure to file penalty, which is worth 5% of your unpaid taxes per month or partial month, capped at 25%.
Persons: there's, Tommy Lucas, Moisand Fitzgerald Tamayo Organizations: Finance Locations: Orlando , Florida
AI Agents The launch of "AI Agents" demonstrated the real-world applications of Alphabet's generative AI advancements — a key box that investors want to see checked in the search for money-making opportunities . These applications are clearly the next phase of the generative AI revolution beyond the development of LLMs and deployment of general-purpose chatbots. So, too, will their customers that harness the power of the AI agents to better serve their own clients, increase employee productivity, and drive corporate efficiencies. Updates to Vertex AI Alphabet updated Vertex AI — its platform for building and deploying AI models — to include an agent-building feature. That essentially allows businesses to create customized AI agents on top of Gemini models.
Persons: , We'd, Long, catchup, Thomas Kurian, chipmaker, Kurian, it's, Blackwell, Jim Cramer's, Jim Cramer, Jim, Beata Zawrzel Organizations: Google, Microsoft, Nvidia, Amazon Web Services, Intel, Devices, AMD, Google Cloud, CNBC, Nurphoto, Getty Locations: Gliwice, Poland
Microsoft has reported significant revenue growth from clients running AI models in its Azure public cloud, and the company wants to keep the trend going by rolling out new AI features for developers. The new head of Microsoft AI, Mustafa Suleyman, will take the stage alongside CEO Satya Nadella and other longtime executives during the show's opening keynote in Seattle. Suleyman — a cofounder of DeepMind, the AI startup that Google acquired in 2014 — joined Microsoft last month from startup Inflection AI. The software maker will also talk about new AI features "that allow users deeper interaction with their digital lives on Windows," according to one session description. At Build, Microsoft plans to discuss how Windows apps will be able to tap Arm-based neural processing engines, or NPUs, for AI.
Persons: Mustafa Suleyman, Nadella, Satya Nadella, Suleyman —, , Dan Ives Organizations: Ltd, Economic, Microsoft, Microsoft's, DeepMind, Google, Windows, Intel Locations: Davos, Switzerland, Seattle
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